Updated Tuesday 28th July 2020
The world is now looking to recover and move forward again after the trail of disruption and loss from COVID-19. Some countries are ahead of others in terms of case numbers, some almost back to normality. We all look forward to the global picture improving soon.
The WHO’s executive director of the health emergencies programme, Dr Mike Ryan, has said on Monday 28 July 2020, that “We do believe that it is possible to identify and minimise the risk associated with international travel. Economies have to open up, people have to work, trade has to resume...”
It's important now that we listen closely to the advice of authorities in regards to where you are ok to travel to and where there are restrictions.
We know you have lots of questions, so please see below for some FAQs our team is commonly being asked. We have tried to think of the many varied scenarios that might come up and questions you might have about what that means for you.
The following conditions apply to customers placing a deposit on or after 15th July 2020.
2021 Program Cancellations:
If you decide to cancel your participation in a 2021 program, the following fees apply at the time (prior to departure) we receive written notice of your cancellation:
If you fail to join the program, join after its departure or leave prior to its completion, no refund will be given.
Students sent home early, or who choose to leave for any reason, including sickness, personal emergencies or injury, will be responsible for all medical costs, and travel costs related to their early departure.
Q1. What happens if, for reasons outside of our control related to COVID-19, Pacific Discovery decides to cancel a program before departure?
A1. You have a couple of options in this situation:
1. We can transfer you to another program running at the same time but to a different location
2. We could transfer you to a later program of your choice
3. We can give a refund based on the dates below
Anyone signed onto a program in these circumstances will be able to transfer the entirety of the amount paid to that date to another program up to two years from departure date without penalty. You are also able to get a refund, as per our standard terms and conditions, although we would certainly very much appreciate your support to look to travel at another date.
Q2. What happens if, for reasons outside of your control related to COVID-19, you can no longer take part in the program you have booked?
A2. If a few weeks out from program start date, you find that due to COVID-19* you can no longer join our program, you will be able to transfer the entirety of the amount paid to that date to another program up to two years from departure date without penalty.
* This includes when you or someone you look after is unwell, you are in quarantine, or travel restrictions disallow you to reach the travel location.
Q3. What happens if I decide to cancel my place once I have booked on before departure?
A3. If you decide to cancel your participation in a program, our flexible programming terms and conditions apply. Therefore, the following fees apply at the time (prior to departure) we receive written notice of your cancellation:
Q4. What happens if, for reasons outside of their control, Pacific Discovery decides to reroute or change the itinerary of my program?
A4. It is possible that a program itinerary may be subject to small changes, or an entire re-routing depending on the global situation. Our first priority is always student safety, secondly is meeting the educational and developmental goals of our programs. If we feel for any reason that the itinerary booked will not offer the highest level of health and safety or deliver a life changing experience for our students, we will be looking to offer alternative locations that deliver a similar yet better experience.
ANY FURTHER QUESTIONS?
As members of what we consider a global community, we hope that we can continue to support the people we work with in isolated regions, where our presence there brings business to locals, shared experiences, and joy.
We would love your continued support as we face the toughest time the travel industry has ever seen.